FAQs

FAQs

1. Contact Information

How can I contact Cakalighters? For any inquiries or assistance, please feel free to reach out to our customer service team at goodjobteam.co.uk@gmail.com. We're here to help you with your concerns and questions.

2. Shipping Information

2. Do you ship worldwide? Yes, we proudly offer worldwide FREE shipping.

3. Where do you ship from? Our orders are dispatched from England, United Kingdom.

4. Can I change or cancel my order? We understand the importance of swift order processing. To make changes or request cancellations, please notify us within 12 hours of placing your order. Requests made after this time may not be accommodated. However, you can return your order for a full refund once it's received.

3. Payment Information

5. What payment methods do you accept? We accept a wide range of payment options, including major credit cards like VISA, Mastercard, AMEX, PayPal, Maestro, Discover, Diners Club, UnionPay, Shop Pay, Apple Pay, Google Pay, and Bancontact iDEAL for secure and convenient transactions.

6. When will my order be processed? Our team works diligently to process orders. During holidays and sale seasons, please allow extra processing time. We handle orders from Monday to Friday, with a processing period of 1-3 business days from the order date. Orders are shipped the day after processing. Please note that we do not ship on weekends.

7. How long will it take to receive my order? Due to high demand, delivery times may vary. In the UK, orders typically take around 5 days to arrive, while international deliveries may take approximately 7 days.

8. What if I don't receive my order? If you haven't received your order within 30 days after it's been shipped, you are eligible for a full refund.

4. Customs and Taxes

9. Will I be charged with customs and taxes? Our prices are displayed tax-free in US Dollars. However, please be aware that you may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We cannot control any delays caused by the customs department in your country. For detailed information about these charges, we recommend reaching out to your local customs office.

5. Returns and Refunds

10. How do I return an item? To initiate a return, please contact us at goodjobteam.co.uk@gmail.com.

11. What if the item(s) I received are defective/incorrect/damaged? If you've received merchandise that is incorrect, missing, or defective, kindly get in touch with us. Please provide your order number and include photographs of the item(s) along with any relevant references from your package. We'll work promptly to resolve your case.

12. When will I receive my refund? All refunds will be credited to your original payment method. For credit or debit card payments, refunds will be sent to the card-issuing bank within 3-10 business days upon receiving the returned item or cancellation request. If you have not received the credit yet, please reach out to your bank or credit card company. The timing may vary before the refund is reflected in your account.